Fresh Casino Terms and Conditions

Welcome to Fresh Casino. These terms and conditions govern your use of our website, mobile applications and all services we provide, including our casino games, sportsbook, promotions and loyalty programme. By creating an account with us, you confirm that you have read, understood and agree to be bound by these terms. We, Fresh Casino, operate this platform on behalf of GALAKTIKA N.V., registered at Scharlooweg 39, Willemstad, Curaçao, registration number 140803. Payment processing is handled by Unionstar Limited, registration number HE 356131, based in Limassol, Cyprus, a subsidiary of GALAKTIKA N.V.

Licence and Legal Status

At Fresh Casino, we are licensed and regulated by the Curaçao Gaming Authority under licence number OGL/2024/169/0146, issued on 28 October 2024. Our terms first came into effect on 1 March 2018 and were last updated on 24 April 2026. Our Fresh Casino platform operates in full compliance with applicable Curaçao law, and all games, bonuses and payment services described on our site are provided under this authorisation.

Eligibility and Registration

When you register at Fresh Casino, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. You may only hold one account with us, and you must provide accurate, current and complete information during the fresh casino login and registration process. We at Fresh Casino verify identity, age and location before processing any withdrawal, and false or misleading information will result in the suspension of your account and forfeiture of funds.

• You must register using your own name and payment details
• You must not create multiple accounts or use another person's identity
• You must keep your login credentials confidential and secure

Restricted Territories

We do not accept players from a number of jurisdictions, including but not limited to the United States, the United Kingdom, France, Spain, the Netherlands, Curaçao, China, Cuba, North Korea, Iran, Iraq, Syria, Belarus, and several other listed countries. Fresh Casino Canada players are welcome, and our services are specifically tailored to this market. Accounts, deposits and real-money bets from restricted territories are strictly prohibited, and any deposits or withdrawals made using misleading location details will be voided.

Deposits, Withdrawals and Currency

Our Fresh Casino platform accepts CAD as the primary currency on the Canadian locale, alongside a range of cryptocurrencies. An additional fee may apply to the exchange rate depending on the currency you use. The minimum deposit is 20 C$ for casino and sportsbook offers, and 40 C$ for the Daiquiri and Long Island promotions. We accept Visa, Mastercard, Maestro, e-wallets, mobile billing and cryptocurrencies, and funds must come from an account registered in your own name. Cash deposits are not accepted, and any winnings derived from third-party payments will be confiscated.

• Deposits are typically credited within seconds
• Withdrawals return to the same payment method used for depositing
• Crypto withdrawals are only available where deposits were made in crypto
• Amounts exceeding a payment provider's ceiling are paid in instalments

We at Fresh Casino process payouts within 24 hours of your request. Withdrawals of 1 875 C$ or more trigger an identification procedure, and additional verification may take up to 48 hours. Identity checks apply once total deposits exceed 3 000 C$, and a source-of-funds declaration may be required above 15 000 C$. Requested documents must be submitted within 10 days, or your account may be restricted or suspended.

Withdrawal Limits and Loyalty Status

Fresh Casino applies withdrawal limits based on your loyalty status within the FreshCoins programme. Fiat limits range from 6 000 C$ daily at Light, Mild and Classic tiers, up to 22 500 C$ daily at Elite and Fresh status. Crypto limits are equivalent to USD 50 000 per day for all players, provided winnings originated from crypto deposits. Our Fresh Casino loyalty programme credits one FreshCoin for every 20 C$ deposited, automatically upgrading your status as you accumulate coins. Benefits include higher withdrawal ceilings, exclusive bonus offers, birthday gifts and a dedicated personal manager from Intense status upward.

Bonuses and Promotional Terms

At Fresh Casino, deposits made toward our welcome package are matched across four stages, each carrying a 40x wagering requirement with winnings capped at 10x the bonus amount. Our fresh casino no deposit bonus offers do not currently form part of the standard welcome chain, but eligible players may access fresh casino bonus codes and a fresh casino promo code through official channels and marketing partners. Any fresh casino bonus code or activation code fresh casino promotion must be entered correctly at the time of deposit to qualify.

• First deposit: 100% match up to 600 C$ plus tiered free spins on Mechanical Clover
• Second deposit: 75% match up to 300 C$
• Third deposit: 75% match up to 300 C$
• Fourth deposit: 50% match up to 300 C$

We at Fresh Casino require a deposit to be wagered at least 1x in casino games or sports bets before withdrawal, unless a specific bonus code fresh casino promotion states otherwise. Bonus bets do not count toward wagering, and a deposit is treated as lost once less than 5% of it remains. Requesting a withdrawal before wagering is complete allows us to cancel the request or withhold a 10% commission. We reserve the right to identify risk-free betting strategies, such as covering opposite outcomes on roulette, and to adjust wagering requirements, exclude certain games, or withhold up to 25% of a withdrawal in such cases.

Sports Betting and Additional Offers

Choose Fresh Casino - we're here for players who enjoy sports betting as much as slots. Our sportsbook welcome chain offers 150% on the first deposit, 100% on the second and 50% on the third, alongside a Sports Reload Bonus, Accumulator Bonus and weekly cashback of up to 10%. Additional promotions include Daiquiri Free Spins offering fresh casino 50 free spins on qualifying deposits, the Long Island reload bonus, and a recurring calendar of tournaments such as Need for Spin and Bounty Deluxe. Our Fresh Casino support team can confirm eligibility for any fresh casino free spins offer upon request.

Mobile Access and Account Security

Fresh Casino Canada players can access our services through desktop, mobile browser, and dedicated iOS and Android applications. Fresh casino mobile play mirrors the full desktop experience, including our library of over 1 000 slots and live dealer tables from Evolution and Pragmatic Play Live. You are responsible for maintaining the confidentiality of your fresh casino login credentials, and we recommend enabling all available security features to protect your account.

Responsible Gaming and Account Suspension

We are committed to promoting responsible gaming and offer self-exclusion, deposit limits and cooling-off periods upon request. We reserve the right to suspend or close accounts where we suspect fraud, collusion, bonus abuse or breach of these terms. Any winnings obtained through prohibited strategies, multiple accounts, or misuse of an official Fresh Casino promo code may be voided.

Limitation of Liability and Changes to Terms

Our Fresh Casino services are provided "as is," and we do not guarantee uninterrupted access at all times. We shall not be liable for losses arising from technical failures, third-party payment delays, or circumstances beyond our reasonable control. We may amend these terms at any time, and continued use of our services after changes are published constitutes your acceptance of the revised terms.

Contact and Support

If you have questions regarding these terms, our bonus policies, or your account, our support team is available 24/7 via live chat on every page, email at help-fresh@support.win or support@fresh.casino, Telegram, WhatsApp, Instagram and X. As the official Fresh Casino support channel, we aim to resolve all enquiries promptly and transparently.