Fresh Casino Privacy Policy

At Fresh Casino, we take your privacy seriously and are committed to protecting the personal data you share with us when you register, log in, deposit, play, or interact with our platform. This Fresh Casino Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data. By creating an account with Fresh, you agree to the practices described below.

Who We Are

Fresh Casino is operated by GALAKTIKA N.V., registered at Scharlooweg 39, Willemstad, Curaçao, under registration number 140803. We hold a licence issued by the Curaçao Gaming Authority (licence no. OGL/2024/169/0146). Payment processing for our services is managed by Unionstar Limited, a subsidiary of GALAKTIKA N.V., registered in Cyprus. When you use official Fresh Casino services, you are entering into an agreement with us as described in this policy and our terms and conditions.

Information We Collect

We collect several categories of information to operate Fresh Casino securely and provide you with a personalised gaming experience. This includes information you give us directly and data generated automatically as you use our services.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence when you create a Fresh Casino login.
• We record payment information, including card details, e-wallet accounts, and cryptocurrency wallet addresses, to process deposits and withdrawals.
• We track your gaming activity, including bets, wins, session length, and bonus usage such as any Fresh Casino bonus codes or promo code Fresh Casino offers you redeem.
• We gather technical data such as your IP address, device type, browser, and operating system, particularly when you access Fresh Casino mobile applications.
• We may collect verification documents (identification, proof of address, source of funds) as required by our compliance obligations.

How We Use Your Information

We use the data we collect to run Fresh Casino responsibly, comply with legal obligations, and enhance the experience we provide to every player. Our use of your information includes the following purposes.

• We use your details to verify your identity, age, and eligibility to play in Canada and other permitted markets.
• We process deposits and withdrawals, including one-click repeat payments, and monitor transactions for fraud prevention.
• We personalise promotional offers, including a Fresh Casino no deposit bonus, Fresh Casino free spins, or a Fresh Casino activation code, based on your account activity and loyalty status.
• We communicate with you about account updates, security notices, and promotional content, such as Fresh Casino bonus announcements, unless you opt out.
• We analyse aggregated data to improve our games, website performance, and customer support quality.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you logged in, and understand how you interact with Fresh Casino. Cookies also help us measure the effectiveness of marketing campaigns, including any activation code Fresh Casino promotions you may have accessed through affiliate links. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit some site functionality.

Legal Basis and Data Sharing

We only process your personal data where we have a lawful basis to do so, such as performing our contract with you, complying with regulatory requirements, or pursuing our legitimate business interests. We do not sell your personal information. However, we may share data with the following parties.

• We share information with payment processors, including Unionstar Limited, to complete deposits and withdrawals.
• We disclose data to regulatory bodies, such as the Curaçao Gaming Authority, when legally required.
• We work with identity verification providers to confirm age and residency, particularly for players outside restricted territories.
• We may share data with fraud prevention and anti-money laundering services to protect our platform and our players.

Data Security

We employ industry-standard security measures, including encryption and secure servers, to protect your information from unauthorised access, alteration, or disclosure. While we work hard to safeguard your data, no online transmission is completely secure, and we encourage you to use strong passwords and safeguard your Fresh Casino login credentials.

International Data Transfers

Because Fresh Casino serves players across multiple regions, your data may be transferred to and processed in countries outside your own, including Curaçao and Cyprus. We ensure that appropriate safeguards are in place whenever your information is transferred internationally, in line with applicable data protection standards.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honouring these rights wherever applicable.

• You can request access to the personal data we hold about you.
• You can ask us to correct inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal and regulatory retention obligations.
• You can object to or restrict certain types of processing, including marketing communications about Fresh Casino no deposit bonus codes or other promotional material.
• You can withdraw consent where processing is based on consent, without affecting the lawfulness of prior processing.

Restricted Territories

We do not accept registrations, deposits, or real-money bets from residents of restricted countries listed in our terms and conditions. If you provide misleading location details to bypass these restrictions, we reserve the right to void deposits and withdrawals associated with your account.

Children's Privacy

Our services are intended exclusively for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately, with funds handled in accordance with our terms.

Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and regulatory reporting requirements. Once retention periods expire, we securely delete or anonymise your information.

Third-Party Links

Our platform may contain links to third-party websites, including payment providers and affiliate partners. We are not responsible for the privacy practices of these external sites, and we encourage you to review their policies separately.

Changes to This Privacy Policy

We may update this Fresh Casino Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes through our website or via email, and continued use of Fresh Casino after such updates constitutes acceptance of the revised policy.

Contact Us

If you have questions about how we handle your data, or if you wish to exercise any of your privacy rights, please contact our support team through live chat, available 24/7, or by emailing help-fresh@support.win or support@fresh.casino. We aim to respond to all privacy-related inquiries promptly and transparently, whether you're reaching us via desktop, our official Fresh Casino app, or Fresh Casino mobile browser access.