Play Responsibly at Fresh
At Fresh Casino, we want every session to stay fun, controlled and safe. As the operator of this site, we take our responsibility toward players seriously, and we have built a range of tools, policies and partnerships designed to help you stay in charge of your gaming activity at all times. Whether you are new to Fresh Casino Canada or you have been playing with us since 2018, we encourage you to read this page carefully and to use the resources described below whenever you feel you need them.
Our Commitment to Safer Gambling
We operate under a licence issued by the Curaçao Gaming Authority, and we hold ourselves to strict standards of fairness and player protection. GALAKTIKA N.V. and our payment partner Unionstar Limited both support policies that put player welfare first. We believe that gambling should always remain a form of entertainment, not a way to solve financial problems, and we have designed our platform - including the fresh casino mobile app and desktop site - with this principle at its core.
We do not knowingly allow access to our services from restricted jurisdictions, and we require every account to be verified before withdrawals are processed. This protects both our community and the integrity of the fresh casino no deposit bonus, fresh casino free spins and other promotions we run throughout the year.
Tools We Provide to Help You Stay in Control
We give every registered player access to a set of account controls that can be adjusted at any time from your personal dashboard or by contacting our support team. These tools include:
- Deposit limits that let you cap how much you add to your balance daily, weekly or monthly
- Loss limits that stop further play once a set threshold has been reached
- Session time reminders that alert you after a chosen period of continuous play
- Temporary account suspension (cooling-off periods) ranging from 24 hours to several weeks
- Full self-exclusion, which permanently or temporarily closes your Fresh Casino login and blocks access to new registrations under your details
Once a limit or exclusion is set, we will not lift it before the agreed period expires, even if you request it directly through live chat, email or social channels. This safeguard exists because we take our duty of care seriously, and we ask you to respect the process even in moments when you may feel tempted to reverse it.
Adjusting Your Settings
You can manage most limits directly in your account area. For self-exclusion or more complex requests, our support team - reachable 24/7 through LiveChat, Telegram, WhatsApp, Instagram, X or email at help-fresh@support.win and support@fresh.casino - will guide you through the process and confirm once it has been applied.
Age Verification and Account Protection
We only accept players who are of legal gambling age in their jurisdiction, and we carry out identity checks before releasing any withdrawal. Verification is mandatory once total deposits exceed 3 000 C$, and further source-of-funds confirmation may be requested once deposits exceed 15 000 C$. These checks help us confirm that every account belongs to an adult who is playing with their own funds, in their own name, and not on behalf of a minor or a third party.
We also encourage parents and guardians to use parental control software on any shared device, since our platform - including the official Fresh Casino apps for iOS and Android - is intended strictly for adult use.
Recognising the Signs of Problem Gambling
We want you to enjoy our slots, live tables, jackpots and sportsbook markets without gambling becoming a source of stress. Some signs that play may be turning into a problem include:
- Spending more time or money than planned, or chasing losses with bigger stakes
- Borrowing money or using funds meant for essential expenses to keep playing
- Feeling anxious, irritable or preoccupied with gambling when not playing
- Hiding gaming activity from family members or partners
- Neglecting work, studies or relationships because of time spent gambling
If any of this feels familiar, we strongly recommend pausing your account and reaching out to one of the support organisations listed below.
Bonuses, Promotions and Responsible Play
We run a variety of promotions, including our welcome package, the Daiquiri and Long Island offers, seasonal tournaments and the FreshCoins loyalty programme. When you claim a fresh casino bonus code or activation code, we ask that you always read the attached wagering requirements before depositing. A fresh casino promo code, fresh casino bonus codes or any fresh casino no deposit bonus codes we publish are meant to add value to responsible play - they are never intended to encourage stakes beyond what you can comfortably afford.
If you are researching a fresh casino no deposit bonus code, a fresh casino activation code, or simply comparing a fresh casino review before signing up, we recommend checking our official Fresh Casino bonus page and terms so that you understand wagering rules, minimum deposits and any restrictions tied to the bonus code fresh casino players receive at registration.
Support Organisations
We work alongside independent bodies that specialise in gambling harm prevention and treatment. If you feel you need external support, we encourage you to contact:
- GamCare - free, confidential advice and support tools for problem gambling
- BeGambleAware - information, self-assessment tests and helpline services
- Gamblers Anonymous - peer support meetings and recovery programmes
- Local Canadian responsible gambling councils, which offer province-specific resources and helplines
These organisations are independent of Fresh Casino and can provide guidance regardless of where you play.
Getting in Touch With Us
We are here to help at every stage - from your first Fresh Casino login to any request to pause or close your account permanently. Our team can walk you through self-exclusion, explain how deposit and loss limits work, or simply talk through any concerns you have about your play. You can reach us any time through LiveChat, email, or our social channels, and we will respond promptly and without judgment.
Responsible gaming is a shared responsibility, and we are committed to supporting you in making informed, balanced decisions every time you play at Fresh Casino.
FAQ
How can I set deposit or loss limits on my account?
You can manage most limits directly from your personal dashboard, including deposit caps set daily, weekly or monthly, and loss limits that stop further play once a set threshold is reached.
Can I take a short break instead of closing my account completely?
Yes, we offer temporary account suspension, also known as cooling-off periods, which can range from 24 hours to several weeks depending on what you need.
How do I self-exclude from Fresh Casino?
You can request full self-exclusion through our support team, available 24/7 via LiveChat, Telegram, WhatsApp, Instagram, X or email, and they will confirm once the exclusion has been applied.
Can a limit or self-exclusion be reversed early?
No, once a limit or exclusion is set, we will not lift it before the agreed period expires, even upon direct request, as this safeguard supports responsible play.
What verification is required before withdrawals?
Identity checks are mandatory once total deposits exceed 3 000 C$, and further source-of-funds confirmation may be requested once deposits exceed 15 000 C$.
Content updated: August 26, 2026